Last updated: 6 October 2026
Because our products are digital — videos, flashcards and live sessions — access is usually granted immediately after payment. That shapes the policy below. If anything here doesn't cover your situation, write to us at vbanatomy.main@gmail.com and we'll look at it individually.
1. Flashcards (vbanatomy.com/flashcards)
Each flashcard topic is a one-time payment of ₹50 for 1 year of access, processed through Razorpay. Because access to the flashcard set is unlocked immediately on successful payment, we do not offer refunds once a topic has been unlocked, except in the cases below.
You are entitled to a full refund if:
- You were charged but never got access to the topic you paid for (contact us with your payment ID and we'll grant access or refund you, whichever you prefer).
- You were charged more than once for the same topic by mistake.
- The amount charged did not match the listed price.
To request a refund under the above, write to vbanatomy.main@gmail.com within 7 days of the payment, with the mobile number you used and the Razorpay payment ID if you have it. Approved refunds are returned to the original payment method within 5–7 working days, as per Razorpay's processing timelines.
2. Membership (Spark / Silver / Gold / Diamond / Super Diamond)
Membership purchases are processed through our membership platform. If you were charged in error, charged twice, or did not receive access after paying, contact us at vbanatomy.main@gmail.com within 7 days of payment and we will resolve it — either by granting the access you paid for or refunding the payment, at our discretion depending on the issue. Because membership gives immediate access to the full video library at that level, we do not offer refunds for a simple change of mind once access has been granted.
3. Live webinar
If the webinar is rescheduled or cancelled from our side, you will be notified and either moved to the new date or refunded in full, your choice. If you registered but are unable to attend, write to us before the session — we'll try to help, but refunds after the session has taken place are not guaranteed, since a recording or equivalent material may be shared with registered students instead.
4. How to request a refund
Email vbanatomy.main@gmail.com or message us on WhatsApp with:
- The product (flashcards topic, membership level, or webinar).
- The mobile number or email used at checkout.
- The payment ID / receipt, if you have it.
We aim to respond within 1 working day and resolve valid requests within 7 working days.
5. Changes to this policy
We may update this policy from time to time. The "last updated" date at the top of this page will change when we do.